Terms and Conditions for Online Purchases

By placing an order with Silver Lined Horizons Ltd. through the Chateez site, you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order.

In these Terms & Conditions “We” and “us” means Silver Lined Horizons and Chateez,

“You” means the person placing an order.

“The contract is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

By using the website to buy products online, you confirm that you are at least 18 years old.

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent until we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below. After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.

Cancelling an order before the product has been sent

If you change your mind after placing an order, you can cancel it at any time before we send it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Returning products after sending

Each product sold through Silver Lined Horizons Ltd. and the Chateez site is guaranteed. If you are not satisfied with the product after receiving it, contact us for return of the payment price, as indicated in the guarantee.

Pricing and payment

Prices throughout the website are quoted in GBP sterling, and payment can only be accepted in GBP. Packing and delivery costs, if any, will be added to the total price of your purchase.

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Delivery information

Please see individual product sales pages for information about delivery and shipping charges, where applicable.

For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.

Customer service

If you have any questions, comments, or concerns, please contact us, Monday through Friday via e-mail at info@chateez.co.uk or by telephone at  07733 102182.

Privacy and Protection of Personal Information

We respect the privacy of our customers and take precaution to ensure any information submitted to us via our web site or via e-mail is handled appropriately. Information collected is used to assist in the processing of orders and other internal business operations. We do not sell email addresses to third parties.

“Cookie” technology is used by Silver Lined Horizons to control the addition and deletion of items in a user’s shopping cart as well as to provide the user with a better overall web experience. Cookies simply store alpha-numeric information to control the flow of data.

Personal information (such as a user’s identity or credit card information) is NOT stored in a cookie format and cannot be accessed by “peeking” at a user’s cookies.

Those who communicate with and supply us with contact information may receive future communications by email, direct mail, or telephone. If you do not wish to receive correspondence from, you can send an email to info@chateez.co.uk with a request to be removed from our mailing list.

Changes to Terms & Conditions for buying products online

We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.

If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.